Return Policy

Terms and Conditions - OnlineComputer.com.au

Agreement: By placing an order with OnLine Centre ("OnlineComputer.com.au"), you ("Customer") agree to be bound by these exclusive terms.
Order Management: We reserve the right to cancel orders and provide full refunds due to stock unavailability, pricing errors, or failure to pass our internal security/fraud screening.
Security Verification: For high-value orders, we reserve the right to request proof of identity or cancel orders that fail our fraud screening to ensure transaction security.

Dispatch: Items are typically dispatched within 1-2 business days. We are not responsible for delays arising during transit by third-party couriers.
Failed Deliveries: If an order is returned due to an incorrect address, parcel rejection, or the receiver being unavailable, OnLine Centre reserves the right to cancel the order and deduct 20% of the purchase price or $15 (whichever is higher) to cover original/return shipping and administrative costs.
Reporting Non-Delivery or Issues – Required Method: Any claim regarding non-delivery, late delivery, or lost parcels must be submitted in writing via email to sales@onlinecomputer.com.au. Reports submitted through other means (including but not limited to platforms or instant messengers such as Facebook, WhatsApp, or WeChat) will not be accepted. OnLine Centre reserves the right to refuse any replacement, refund, or compensation if the issue is reported through unauthorised channels, as those platforms do not belong to the same department and cannot be properly tracked or verified.

Factory Sealed Guarantee: We strictly distinguish between "Brand New" and "Open Box" products. If listed as "Brand New," it will be dispatched with the factory seal intact.
Pre-shipment Notification: If a "Brand New" order cannot be fulfilled as a sealed unit, we will obtain customer consent before shipping.
Aesthetic Disclaimer: Minor shipping-related box wear (e.g., corner slashes or creases) that does not affect the internal product or the factory seal is NOT eligible for "Item Damaged" returns.
Monitoring: All outgoing and incoming orders are packed with serial numbers recorded to prevent fraudulent claims.

General Exclusion: In accordance with Australian Consumer Law (ACL), we do not offer refunds or exchanges for "Change of Mind," finding a cheaper price, or purchased-in-error.
Non-Returnable Items: Software (if seal is broken), ink cartridges, custom-built PC systems, Special Orders, Clearance, and Discontinued items are strictly non-returnable unless a major failure is identified.
Restocking Fees: For discretionary returns (within 7 days), items must be unopened and in pristine condition. A 20%-50% restocking fee applies. If the factory seal is broken, a minimum 50% value depreciation fee will be applied.

RTB Warranty: We provide a 1-year return-to-base warranty unless stated otherwise. Customers are responsible for all costs and risks (damage/loss) when shipping goods back to us.
RA Requirement: To minimize delays, customers must request a Return Authorisation (RA) number via email before sending any goods. Packages received without an RA number may be rejected or delayed.
No Fault Found (NFF): If a product is found to be functional, physically damaged, or out of warranty, a service fee of up to $50 plus all shipping/inspection charges will apply.

Data Loss Disclaimer: Repairing or testing goods may result in the loss of User-Generated Data (including hard drives, USBs, phones, etc.).
Responsibility: OnLine Centre is not liable for any data loss. Customers are solely responsible for backing up all data before returning any device for service.

Disposal Policy: Any goods not collected within 90 days of notification (following repair, replacement, or NFF assessment) may be disposed of in accordance with the Uncollected Goods Act to recover storage and service costs.

Direct Warranty: For quicker turnaround, we recommend contacting the manufacturer directly for "Onsite" or "Pickup & Return" services. Due to the Privacy Act, we cannot lodge claims on your behalf directly with the manufacturer.
Repair/Replace: The final decision to repair or replace a faulty unit lies solely with the manufacturer or their authorized service center.