Returns Policy

Product Return/Refund/D.O.A (Dead On Arrival Product)

  • We do not provide refund due to change of mind, unless the product is Dead On Arrival (DOA).
  • In the event where customer changes mind and chooses to refund the unopened product, at our discretion, we may refund with 20% restocking fee less shipping and the returned product will only be accepted within 7 days after customer receiving the good(s).
  • DOA (Dead on arrival) item is eligible for refund or an instant replacement and must be reported strictly within 14 days of customer receiving the good. After 14 days, DOA is no longer applicable and you will have to process the faulty item as warranty.
  • For DOA, please do not use the product and ensure to return the good with complete content (including all accessories) as well as packaging and in original condition, failure to do so may result DOA being rejected and item will be processed as warranty.
  • Shipping and handling costs are not refundable, unless the product DOA.
  • If customer receives any incorrect or damaged product, please contact On Line Centre customer service via e-mail or telephone within 24 hours after receiving the goods. Once verified, the product will be replaced/exchanged. Please note that customer will be held responsible for any freight charges incurred for returning the product if the product found to be not faulty or correct or as per description.
  • Please do not open the sealed package for any incorrect product received. Any attempt to use the incorrect product will be considered as a substitute for the actual item that was ordered and no further claim can be raised thereafter.
  • Customer is required to obtain a RA number prior to returning any good and must be shipped within 3 days after RA number is issued.

Warranty

  • Warranty valid with original invoice.
  • On Line Centre provides 1 year return to base manufacturer warranty for any product unless otherwise stated.
  • Certain products such as notebook, netbook, tablet, all-in-one PC and server come with local on-site pick-up warranty provided by manufacturer. In order to have your warranty processed and pick-up by their courier, you will need to contact the vendor service centre directly. Most vendors provide onsite pickup and return warranty. For service centre information please click hereExcluding OLC built computer system and custom built system
  • On Line Centre will handle warranty processing, goods under warranty will be repaired or replaced at the manufacturer’s discretion. Warranty on product is with manufacturer, On Line Centre is unable to provide replacement/exchange/refund under any circumstances.
  • Warranty is void if product has been found in any way to be physically damaged, modified or mishandled.
  • Warranty only covers product purchased from On Line Centre and does not cover any other equipment used in conjunction with the item(s) sold by On Line Centre. The liability is limited to a maximum of the cost of replacing the goods or equivalent goods purchased.
  • Customer is responsible for the shipping fee of returning the faulty product to On Line Centre. Any shipment has to be in proper packaging, customer is held responsible for any damage caused during delivery.
  • Customer is required to obtain a RA number prior to returning any good and must be shipped within 3 days after RA number is issued.
  • RA number can be obtained by emailing our warranty division warranty@onlinecomputer.com.au. Please fill warranty form and include invoice number, product model and serial number (when applicable) with fault description of the product.
  • If the product is found to be not faulty, customer will be held responsible for the returning shipping cost and we reserve the right to charge the labour cost for examining the good.
  • On Line Centre is not responsible for data content(s) or the security of the data content(s) contained in any returned product.
  • Repair or replacement of the product is at the discretion of manufacturer.
  • Turnaround time for warranty claim depends on the supplier or the manufacturer. Typically it takes 1 to 4 weeks from the day we receive the faulty product, however it can vary greatly.