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Terms and Conditions

By ordering from our website, you have understood and accepted our terms and conditions. On Line Centre Pty Ltd reserves the right to make changes in prices and these terms and conditions at any time without prior notice. We reserve the right to not honour typographical errors/technical glitch on prices. All products remain the property of On Line Centre Pty Ltd until full payment is received. Time limits apply to cashback and all cashbacks via manufacturer redemption. Terms and Conditions apply to all cashbacks, visit manufacturer website for full details


Payment Details

Please note that customer who orders over the counter and has not placed an order on-line may be charged at different price.

  • Accepted payments include credit cards (Visa/ Master card), direct deposit, cheque or money order (payable to "On Line Centre Pty Ltd"). Credit Card payment will incur a handling Fee of 1.5%. When required, customer has to fill in an authorization form with credit card details.
  • We do not charge your credit card until the goods are ready to be shipped or pick up, our online payment gateway PayPal will only do pre-authorisation to ensure sufficient fund available.
  • As security measurement, OnLine Centre P/L requires a copy of photo ID for order over $200. Due to high number of fraudulent transaction, credit card verification would take up to 1-3 working days. We recommend customer to verify their PayPal account in order to minimize the delay. Every information provided would be kept private and confidential. We apologize for the inconvenience and we thank you for your cooperation.
  • Our bank account details:
    Account Name            : On Line Centre Pty Ltd
    Bank/branch                : CBA (Haymarket Branch)
    Bank Address              : 691-693 George Street, Haymarket NSW 2000
    Swift Code                    : CTBAAU2S
    BSB                               : 062-006
    Account Number         : 11738406
    Please enter your name or your order number as a reference.
  • Please allow 2 to 3 working days for payment to be processed into our account. All goods remain the property of OnLine Centre P/L until full payment is received.
  • Please note that the stock displayed on our website should be considered as a guide only. Placing an order does not guarantee the allocation of the product. OnLine Centre P/L will send you a confirmation e-mail once we verify your order and payment will be processed afterward.
  • Please select carefully when you place the order, there will be no credit given on order price difference due to price drops.

Cash Back

  • Acer Cash Back Claims must be registered online via www.acer.com.au/cashback with in 14 days of purchase.
  • Lenovo Cash Back Claims must be registered online via www.lenovopromo.com.au with in 14 days of purchase.

Pick up

  • OnLine Centre does not charge additional fee for pick up. It is always free!
  • Pick up is available after receiving an e-mail confirmation from us.
  • Customer wishes to pick up an on-line order is required to provide us with a valid photo ID.
  • No payment via paypal is accepted for store pick-up.
  • For credit card payment, customer is required to present the card at the store and payment will be processed over the counter. Credit card fee applies; please contact our store for further detail.

Shipping

  • We deliver Australia Wide by insured courier.
  • For insurance purposes, we do not deliver to PO Boxes.
  • We are not responsible for any delay arising during the shipment.
  • Customer is responsible to have someone at the delivery address to sign and accept the delivery.
  • Customer is responsible for any shipping fee, including fee for re-delivery if the given shipping address was incorrect or shipping address was unattended at the time of delivery.
  • OnLine Centre owns the title of any extra goods shipped with your order that have been dispatched in error.

Product Return/Refund/D.O.A (Dead On Arrival Product)

  • We do not provide refund due to change of mind, unless the product is Dead On Arrival (DOA).
  • In the event where customer changes mind and chooses to refund the unopened product, at our discretion, we may refund with 20% restocking fee less shipping and the returned product will only be accepted within 7 days after customer receiving the good(s).
  • DOA (Dead on arrival) item is eligible for refund or an instant replacement and must be reported strictly within 14 days of customer receiving the good. After 14 days, DOA is no longer applicable and you will have to process the faulty item as warranty.
  • For DOA, please do not use the product and ensure to return the good with complete content (including all accessories) as well as packaging and in original condition, failure to do so may result DOA being rejected and item will be processed as warranty.
  • Shipping and handling costs are not refundable, unless the product DOA.
  • If customer receives any incorrect or damaged product, please contact On Line Centre customer service via e-mail or telephone within 24 hours after receiving the goods. Once verified, the product will be replaced/exchanged. Please note that customer will be held responsible for any freight charges incurred for returning the product if the product found to be not faulty or correct or as per description.
  • Please do not open the sealed package for any incorrect product received. Any attempt to use the incorrect product will be considered as a substitute for the actual item that was ordered and no further claim can be raised thereafter.
  • Customer is required to obtain a RA number prior to returning any good and must be shipped within 3 days after RA number is issued.

Warranty

  • Warranty valid with original invoice.
  • On Line Centre provides 1 year return to base manufacturer warranty for any product unless otherwise stated.
  • Certain products such as notebook, netbook, tablet, all-in-one PC and server come with local on-site pick-up warranty provided by manufacturer. In order to have your warranty processed and pick-up by their courier, you will need to contact the vendor service centre directly. Most vendors provide onsite pickup and return warranty. For service centre information please click here. Excluding OLC built computer system and custom built system
  • On Line Centre will handle warranty processing, goods under warranty will be repaired or replaced at the manufacturer’s discretion. Warranty on product is with manufacturer, On Line Centre is unable to provide replacement/exchange/refund under any circumstances.
  • Warranty is void if product has been found in any way to be physically damaged, modified or mishandled.
  • Warranty only covers product purchased from On Line Centre and does not cover any other equipment used in conjunction with the item(s) sold by On Line Centre. The liability is limited to a maximum of the cost of replacing the goods or equivalent goods purchased.
  • Customer is responsible for the shipping fee of returning the faulty product to On Line Centre. Any shipment has to be in proper packaging, customer is held responsible for any damage caused during delivery.
  • Customer is required to obtain a RA number prior to returning any good and must be shipped within 3 days after RA number is issued.
  • RA number can be obtained by emailing our warranty division warranty@onlinecomputer.com.au. Please fill warranty form and include invoice number, product model and serial number (when applicable) with fault description of the product.
  • If the product is found to be not faulty, customer will be held responsible for the returning shipping cost and we reserve the right to charge the labour cost for examining the good.
  • On Line Centre is not responsible for data content(s) or the security of the data content(s) contained in any returned product.
  • Repair or replacement of the product is at the discretion of manufacturer.
  • Turnaround time for warranty claim depends on the supplier or the manufacturer. Typically it takes 1 to 4 weeks from the day we receive the faulty product, however it can vary greatly.

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